Free domestic shipping on orders $29+ (contiguous U.S.)

Shipping & Returns

Shipping:

We ship anywhere in the continental U.S. via the United States Postal Service. It takes on average 3-4 business days for an order to arrive once it has been fulfilled and the package has been picked up by the USPS. Continental U.S. shipping costs are listed below.

$4.95 - packages weighing less than 1 lb (continental U.S. and Hawaii)
$8.95 - packages weighing more than 1 lb (contiguous U.S. only)
$11.95 - packages weighing more than 1 lb (Alaska and Hawaii)
Orders of $29 and over receive FREE domestic shipping (contiguous U.S. only)
Orders of $36 and over receive FREE shipping to Alaska and Hawaii.

Shipping to the rest of the world is fulfilled by either the United States Postal Service or UPS. Shipping rates and times will vary depending on the shipment's weight and final destination, and will be calculated during the checkout process.

Return/Exchange Policy:

All return/exchange requests must be made within 30 days of the item’s delivery. All items sent back must be in like new condition, unworn, unwashed, free of any animal/human hair, free of any odor, and with all tags intact.

In the case of damaged or incorrect item(s): Please e-mail info@darkpawpets.com with the order number, a description of the issue, and a photo of the item(s) in question within SEVEN (7) DAYS of receipt.

Customized ID tags are only eligible for return/exchange if the text on the ID tag doesn't match the text that was submitted by the customer when purchased.

Exchanges for a different size or item:

The original item must first be shipped to and arrive at Dark Paw before an exchange can be sent out. Dark Paw does not provide return labels for returns or exchanges. It is up to the customer to ship their item back to Dark Paw using the customer's choice of postal service.

Return/Exchange Process:

If an item is being returned for an exchange or refund, please fill out and submit the form below, or e-mail info@darkpawpets.com directly with this required information.

The item must first be shipped to and arrive at Dark Paw before an exchange or refund can be provided. Please allow up to 14 business days for the amount to show up on your account after the refund has been processed.

 


Return       Exchange